Support: Frequently Asked Questions

Home Support: Frequently Asked Questions
  • Do I have to register to use the service?
  • Do I have to pay to transfer?
  • Can I recover an expired transfer?
  • Do you consult my files?
  • Do you use my email address?
  • Do you store information about me?
  • Are my data safe?
  • Do you use cookies?
  • Where are you located?
  • Where are your servers located?

No registration is required to use the service.

TransferNow is totally free, whether you use the Freemium offer or not.

Once the transfer is expired, it is automatically deleted and therefore non-recoverable.

No, we do not look at what you send, unless abuse is reported and the files do not comply with our Conditions Générales d'Utilisation.

We do not sell and do not distribute the email addresses of our users to third parties. However, we allow us to send an email to the persons who transferred recently and repeatedly in the two following situations: unavailability of the service and major changes in the service (modification of the terms, limits,...).

We store very little information about you (email, ip, language and Web browser). This information is used for security purposes and to enable us to make statistics about our users and improve our services.

We personally manage the security and confidentiality of the files that you upload. Internal data for the functionning of TransferNow are hosted by Google within data centers located in European Union (Google has of course no right to operate on these data). Finally, in order to ensure the integrity and confidentiality of the data, all intra-site communications are made by HTTPS.

We use cookies to improve the user interface (email address auto-complete, language choice, etc.) Also, we use the statistical tool Google Analytics, which uses it own cookies (en savoir plus).

TransferNow is a French sending service. All developments are carried out in France.

All data (files and user data) are located in the European Union. The database and the website are hosted by Google (Google does not have the right of exploitation over the data). The files are hosted by LeaseWeb, in the Netherlands.

You have not find any answer to your question? You want to add information to the FAQ?

Do not hesitate to consult our user guides or to contact us in case of need and to detail a maximum your problem.