Frequently asked questions

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  • General questions
  • Why use TransferNow?

    We offer a unique, secure, fast and reliable service to easily send and share your files with your friends, family and co-workers.All the files that pass through our service are hosted in metropolitan France and are confidential. Additionally, our privacy policy is clear: we do not sell or distribute our users' data.
  • Do I have to register to use TransferNow?

    No registration is required to use our file transfer service. You can use our service for free to send files to your contacts or to get a sharing link easily.We offer our users a Premium service that allows them to take advantage of higher transfer limits (20 GB per transfer, 50 recipients per transfer, files available for 30 days to download - with the possibility of prolonging the availability before it expires -, a transfer manager, an address book and lists of contacts, customization of transfers: integration of your logo and wallpapers, notifications of transfers with your colors, etc.).A Team service to increase your transfer limits and get several user licenses is also available.
  • Can I recover an expired file transfer?

    Once a file transfer has expired, it is automatically and permanently deleted from our servers. It is therefore technically impossible to recover the expired files.
  • Do you view my files?

    No, we do not look at what you send, unless an abuse is reported and the files are in contradiction with our Terms of Use.
  • Do you use my email address?

    We do not sell nor do we distribute the data of our users to third-party entities.
  • Do you store information about me?

    We store a variety of data (email address, IP address, language, web browser used, etc.) necessary for the proper operation of our service depending on your use as a guest user or as a subscriber to TransferNow. This information is also used for security purposes and to draw statistics about the use of our service for improvement purposes.
  • Is my information safe?

    Your safety is our top priority. To ensure your data is private and secure, all intra-website communications are made using HTTPS (SSL protocol).
  • Do you use cookies?

    We use cookies to improve user experience (email address auto-complete, language choice, etc.) We also use Google Analytics (to create stats), which uses its own cookies (find out more).
  • Where are you based?

    TransferNow is a French file sharing service. All developments are done in France.
  • Where are your servers?

    All of our users' files are hosted with Online in mainland France.
  • Send files
  • Which file extensions do accept?

    All file extensions are allowed, except for executable files (*.exe) and hidden files (files starting with a ".").
  • What is the maximum size allowed for a file or a transfer?

    You may upload up to 4 GB per transfer as a guest user, 20 GB as a TransferNow Premium user, and 50 GB as a TransferNow Team user. There is no file size limit. We measure file sizes is Gigabyte rather than in Gibiobyte.
  • How long will my files remain online?

    As a guest user, according to the default settings, your files will be online for 7 days. As a TransferNow Premium user, your files are available for 30 days (default settings), renewable for as long as you want, as decided on your user dashboard. As a TransferNow Team user, according to the default settings, your files are available for 60 days.
  • How many files can I transfer per day?

    As a guest user, you may transfer up to 3 files per hour. As a TransferNow Premium or Team user, you may create as many transfers as you would like.
  • Why is the upload so slow?

    We do not limit your files transfer speed. If the transfer is slow, it has probably to do with your internet connection. For example, if you are using an ADSL connection uploading a file will take on average 8 times longer than downloading it (asymmetrical speed), which is not the case with optical fiber.
  • Can I upload a directory or folder?

    You can choose to send files or a folder (depending on the compatibility and version of your internet browser). You can also create an archive (zip, rar, ...) on your computer and then upload it.
  • Can I add a list of contacts?

    As a guest user, you can copy/paste a list of contacts (contacts must be separated by a ";") into the "contacts' email addresses" field. E-mails will then be automatically detected. If you have a TransferNow user account, you can manage your address book and contact lists from your member dashboard.
  • Can I delete my files before the scheduled expiry date?

    You can only manually remove a file transfer if you have a TransferNow Premium or Team account.
  • Downloading files
  • Do I need a TransferNow account to download files?

    You can use TransferNow for free and without registration whether you upload or download files. You just have to use an up to date internet browser (Chrome, Firefox, Edge, Internet Explorer, Safari, Opera...) and have the download link to get the files.
  • Do I need to install software to download files?

    TransferNow is available directly from your browser (Chrome, Firefox, Internet Explorer, Safari...) without any software installation or system requirements.
  • Why is the download slow?

    We limit the download speed to 5 MB/s (40 Mbps), in order to best distribute speed among our users. We are committed to ensure a download speed of 1 MB/s at peak use times. If you do not reach this speed, it can be because of your internet connection. You can try restarting your modem/router or check if a firewall is blocking the service.
  • The files were downloaded successfully, but I can't find them.

    They can be in your download folder (Downloads) or on your desktop. If you still do not find, use the search function on your computer.
  • I can't open the downloaded .zip folder.

    We automatically create a zip file with the format: TransferNow - xxxxxx.zip, if the sender did specify a subject or name for the file transfer. If the sender specified a subject or name for the file transfer, then the .zip comprising all of the files will have a custom name. To extract the files, need you help from a software. We recommend this free software: 7zip on Windows and The Unarchiver for Mac.You can also choose to only download the files you need.
  • TransferNow Premium / Team
  • How can I create a custom web address (sub-domain)?

    To create a sub-domain or custom web address (https://mycompany.transfernow.net), you must first log in to your account, go to the Customize tab and follow the instructions displayed on the screen.
  • How can I receive files on my account?

    To receive files from your contacts you must first create a sub-domain or custom web address.You must then (also in the Customize tab at the bottom of the screen) activate the "push" feature for your file receiving link to be activated (https://mycompany.transfernow.net/push). Once you've activated the feature your receiving link will be displayed, and you can start using it right away.
  • How can I receive files with my widget?

    To receive files from your contacts you must first create a sub-domain or custom web address.You must then (also in the Customize tab at the bottom of the screen) activate custom widget. Once activated a button suggesting you customize the widget will appear and you can start adding/editing/deleting text fields and drop down lists using our form generator.You may also choose a font, language, and colors depending on your preferences.Once your custom widget is ready to be used, you will need to retrieve the HTML code by clicking on "Get code and display on my web page" (top right corner of the screen) to display it on your website and receive files using it.
  • How can I reset my password?

    To reset your password, click on log in in the top right of your screen then lost password. Then enter your e-mail address to receive an e-mail notification telling you how to reset your password.If you haven't received email from us, it may that the e-mail address you entered is incorrect and isn't the same as the address you used when creating your account.Don't forget to check your SPAM / PROMOTIONS folder, our e-mail might be there depending on the email service you use.
  • What are the available payment methods?

    TransferNow accepts the following payment methods:
    • Credit card - Visa, Mastercard, Amex (TransferNow Premium / Team)
    • PayPal (TransferNow Premium)
    • SEPA - Wire transfer (TransferNow Team)
  • May I change my billing cycle from monthly to yearly?

    When you subscribe to our services you can choose if you would like to be billed monthly or yearly. If you would like to change your billing cycle you need to log in to your account and:
    • Go to My profile
    • In the My profile section, click on Membership
    • Click Update your payment method at the bottom of the page
  • Where can I find a receipt for my payment?

    Sign in to your account and:
    • Go to the My account menu and click on My bills
    A list of your transactions including various information related to your subscriptions and a link to view your invoices will be displayed.
  • How do I update my payment method?

    Sign in to your account and:
    • Go to My profile
    • In the My profile section, click on Membership
    • Click Update your payment method at the bottom of the page
  • How can I cancel my TransferNow subscription?

    Sign in to your account and:
    • Go to My profile
    • In the My profile section, click on Membership
    • Click on Cancel
    Your Premium membership will automatically expire on the set date and will not be renewed.
  • Do you keep my information after cancelling my membership?

    We keep the all the information linked to your transfers and sent/received/expired links, the contacts in your address book, and your contact lists in case you would like to renew your membership.Your custom profile (custom web address / sub-domain, your wallpapers and logos) is kept for 7 days before it's deleted.To keep your custom profile, you must have an active TransferNow Premium or Team account.If you would like to permanently delete your user account and all associated data please contact our customer service.
  • How can I delete my user account?

    If you would like to permanently delete your user account and all associated data please contact our customer service.
User manual
Check out our user guide for step by step information on transferring files.Check out our user manuals
Do you have a question about TransferNow?Contact us