Contact us
Get the support you need. Many answers are already available below — if not, our team is here to help.
Browse the help center
Our help center (in English and French) and our FAQ answer most questions about sending, receiving, your account, or the security of your transfers. If you can’t find your answer, write to us using the form at the bottom of the page: we reply by email.
Send files
Transfers by email or share link.
BrowseReceive / request
Upload links and email file requests.
BrowseDownload
Retrieve a received transfer.
BrowseAccount & subscription
Profile, plan, billing.
BrowseSecurity & privacy
Encryption, hosting, GDPR.
BrowseApps & plugins
Desktop, mobile, extensions.
BrowseTransferNow Premium
Features of the Premium plan.
BrowseAPI
Integrate TransferNow via API.
BrowseFrequently asked questions
How do I send large files?
Drag your files into the uploader, add the recipient’s email address or generate a share link, then send. See the sending guide.
How do I receive or request files?
Create a secure upload link or send a request by email: your contacts drop off their files without an account. Request files.
How do I manage my account or subscription (email, upgrade)?
Everything is managed from your account: email address, password, plan and billing. Go to my account.
How do I cancel my subscription or request a refund?
Cancellation is done from your subscriptions. For refunds, check the conditions in the help center.
My transfer has expired, can I recover the files?
Once a transfer has expired or been deleted, it is technically impossible to recover the files. With an account, your transfers stay available for up to 365 days at most, depending on your account configuration. As a safety net, you can also enable transfer recovery (Premium accounts and above): it lets you restore a transfer for up to 180 days after it expires or is manually deleted.
Are my files secure?
Your transfers are encrypted, scanned for viruses and hosted in the region of your choice (in Europe, with European partners). Learn more about security.
Didn’t find your answer?
To help us resolve your request quickly, please share as much detail as possible. Our support team will take it from there and get back to you as soon as possible.
- Guides and tutorials: Help center
- Team or Enterprise project? Sales team
- Subscription: Manage my subscription
- Authorities: Legal requests (DSA)
Write to us
Describe your request: we will reply by email.
By sending this form, you agree that the information provided will be used to process your request. To learn more about how your data is handled and your rights, see our privacy policy.